Milestone XProtect Incident Manager add-on application licence for use with Milestone XProtect

Overview of Milestone XProtect Incident Manager - Base Licence

This product is included with XProtect Corporate and is an add-on licence for XProtect Express+, Professional+ and Expert systems. If an existing system is not in place, an XProtect base licence and XProtect device licences for each camera will need to be purchased.

Video Management

Milestone XProtect Incident Manager is a powerful solution designed for organisations that demand high levels of security and operational oversight. It allows incidents to be documented in a centralised space, linking them to sequenced video and audio evidence for thorough and structured investigation, ideal for critical environments where accuracy and speed matter. Operations managers can handle incidents directly within their existing XProtect installation, connecting live and recorded footage to incidents as they unfold. This real-time coordination supports swift decision-making in high-stakes scenarios.

Using the XProtect Smart Client, users can export video evidence and generate detailed reports in just a few clicks, helping to accelerate investigations and support compliance with internal policies or regulatory demands. Each incident report includes all relevant details and can be saved as a PDF, with associated video footage for a comprehensive, shareable case file, ideal for internal briefings or submission to authorities. To ensure strict control over sensitive content, administrators can assign roles and permissions for incident-related features and interface elements, maintaining secure access and ensuring only authorised personnel can handle critical evidence.

Key Features

• Included as standard on XProtect Corporate, add-on licence for Express+, Professional+ and Expert
• Store video, audio, notes, and incident data in one central location
• Automatically capture video and audio sequences viewed live during an incident
• Add additional footage from playback to existing incident records
• Create incidents without media sequences for documentation-only purposes
• Classify and tag incidents with properties to support trend analysis and prevention
• Customise incident properties to match organisational requirements
• Standardise how incidents are documented across teams
• Update incident records to reflect new developments
• Generate comprehensive incident reports including all metadata
• Export all video and audio sequences linked to an incident in one go
• Save reports as PDFs and combine with video exports for easy sharing with colleagues or authorities
• Role-based access control for all incident-related functions
• Full audit logging of incident changes to protect evidence integrity