"Our 'Buy with Confidence' commitment is key to our business, it defines what we stand for and what our customers may expect when dealing with us."
Frank Crouwel, Managing Director
With over 80,000 IP camera units sold and more than 20,000 customers served since our inception in 2004, we are widely acknowledged as one of the leading companies in the IP video and security market. Our success is a result of our unparalleled IP CCTV expertise and our ongoing belief in our 'Buy with Confidence' commitment.
'Buy with Confidence' is our commitment to our customers that we provide best value through offering reliable, quality products at competitive prices, backed up by independent, expert advice, free-of-charge post-sale helpdesk support and a high standard of customer service, whilst providing flexible, value add solutions and services that meet the specific needs of most organisations.
Quality in products
We offer branded products from established manufacturers only. We select manufacturers not only on the quality and reliability of their products but also assess the warranty and backup support they provide during the course of a product's life.
We prefer to work with manufacturers that operate a formal partner certification scheme whereby the manufacturer and reseller/integrator sign an agreement, whereby both parties commit to provide high service and professional standards that are to the benefit of the end user (you).
We check competitor prices frequently to ensure we offer you the best value possible. But if you find a better price, just let us know and we'll match it. And we would still provide you with free-of-charge helpdesk support, and everything else we offer.
Expert product advice
We are a Centre of Expertise in IP video, and within our midst are some of the most knowledgeable and experienced professionals around. This enables us to provide you with reliable, independent advice as to which IP camera solution is best for you.
First-class customer service
We strive for total customer satisfaction. Our service team is set up towards speedy order fulfilment, providing frequent order status tracking updates and to replying quickly to customer queries. Getting great customer feedback on a daily basis creates for us a real buzz of excitement.
Technical setup support
We feel that if you have bought something from us, you should get it set up to work properly… and if you experience any difficulty doing so, we will help you out - at no cost.
Flexible, value-add solutions and services
Our company has IP video at its core. We deliver anything within IP video and offer different service levels to suit anyone. So do we offer supply only at low cost to customers who do not need any help, we give helpdesk support to people that need a little help, we offer commissioning and training services to organisations that can physically install themselves but need help with system configuration and set up, and we offer system design, installation and support contracts to customers that require a complete solution and support service. We serve at any level.