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How to set up external access to your camera using a Netgear DG834 router

October 15th, 2007 by Greg

Setting up remote access to your IP Camera from anywhere on the Internet is one of the many benefits of IP Cameras, but sometimes this doesn’t go smoothly when you have to start fiddling with routing, firewalls and port numbers.

Luckily, we are on hand to provide information about how this is done on the majority of common routers we use today. Let’s start by looking at the Netgear DG834.

(This should also work on most models of Netgear router as their firmware is very similar across the range)

We have assumed the following:

  • Camera’s IP address is static.
  • Camera is on default IP address of: 192.168.0.90
  • Subnet mask is standard class C: 255.255.255.0
  • Default Gateway is default for a Netgear router: 192.168.0.1
  • Camera has been placed on port 4440.

Step 1

Login to your router using the address 192.168.0.1. If you haven’t changed your login details (and you definitely should) the default username is ‘admin’ and default password is ‘password’.

Step 2

On the menu down the left click the link that says ‘services’ you should be presented with the following options:

DG834 Services Picture

Step 3

Click the button to ‘Add Custom Service’ and you should be presented with a screen like:

DG834 Add Services Picture

Name: It doesn’t matter what you put here, it’s just helpful to put something memorable so that you can associate the rule with your IP camera in a moment.

Type: Select ‘TCP’ in the drop-down box.

Start Port: Enter the port number of your camera, in this case 4440.

Finish Port: Enter the port number of your camera again, 4440.

Click ‘apply’ to add the service. This should return you to the previous page and show your newly added service as shown below:

DG834 New Service

Step 4

Now we have to add a rule to the firewall using the newly created service. To do this click ‘Firewall Rules’ in the menu on the left. You will see a screen like this:

DG834 Firewall Rules

Step 5

Click the ‘add’ button under the ‘Inbound Services’ table to add an inbound service. (this means that the rule applies to any traffic coming into the router from the internet).

Step 6

You will see a screen like the image below:

DG834 Inbound Service Picture

Service: As shown above use the drop-down menu to select the service your created in the previous step. As you can see we called ours ‘IP Camera’.

Action: Select ‘ALLOW always’.

Send to LAN Server: input the local IP address of your camera in here. In this example we would enter 192.168.0.90.

WAN Users: Select ‘Any’ to allow access to your camera from anywhere on the internet.

Log: You can choose to log actions created by this rule or not. Beware that if you choose to log these actions and your camera is publicly available you may find the log rapidly filling up.
Click the ‘Apply’ button to save your rule. You will then be presented with an screen showing your firewall rule in place as below:

DG834 Firewall Rules Set

Step 7

That’s all there is to it. You router should now be configured so you can access your camera externally. You should try it from the internet to see if it works! Netgear routers do NOT support NAT Loopback. Put simply, this means that you cannot test your EXTERNAL or WAN address from a LOCAL computer. You must be on an external network for your external connection to work.

If you have any questions please leave your comments below.

63 Responses to “How to set up external access to your camera using a Netgear DG834 router”

  1. nigel robinson says:

    help have tried the above
    i can see camera over lan but not on internet
    any suggestions

  2. Greg says:

    Hi,

    It sounds like your router is blocking the incoming requests to view the camera. Try adding the firewall rules as described in steps 2-6 and remember to point the inbound service to the local IP address of your camera.

  3. nigel robinson says:

    Hi have done that can access camera settings but cannot view picture any ideas

  4. Greg says:

    If you can access your camera then it sounds like you have configured everything correctly. The reason you cannot view the actual image from the camera is probably unrelated and I would guess the browser you are using is missing the plug-in required to view the image such as Active-X, Java Applet or Flash etc.

    Find out what plug-in your model of camera uses and install this on the remote computer to view the images.

  5. nigel robinson says:

    working now many thanks

    nig

  6. Nik says:

    Hi Greg,

    I could really use some of your expertise. I've spent hours trying to view my camera over the internet, via a NetGear DG834 router.

    I've set up the camera's IP as static, configured the Service and Firewall Rules to allow access and conigured the IP and port (4440). I've even run a port scanner to check that the port is responding.

    In short, I can view the camera on the LAN, but not the WAN – can you offer any advice?

    Thanks,

    Nik

    When I go to my camera in IE, it simply times out.

    Nik

  7. Greg says:

    Hi Nik,

    My bet is that you have configured the router correctly and it is working fine.

    NAT loopback can cause problems when trying to access your camera using your public IP address from the same local network the camera is on. Try accessing it from somewhere else on the Internet and you might find it's fine.

    This is fairly common for routers to block this kind of traffic and it's normal to have to use a local IP address when on the local network and a public IP address from the Internet.

  8. Mike says:

    I have set up my IP camera as noted in the above. I can view and record on internal network but cannot view from the internet.

    HELP!

    Mike

  9. Greg says:

    We need more information Mike, such as which external address you are using etc.

  10. John says:

    Hi Mike,

    Can I set a random external port number and link that to the 4440 internal port?

    Thanking you,

    John

  11. Greg says:

    I don't think the mapping of ports is possible in a Netgear router I'm afraid, so I would stick to simply using a non-standard port in the camera and port-forward the router for external access.

  12. Jez says:

    Hi i could do with some help regarding my camera i am using a belkin N1 Vision and cannot see my external IP in the settings tab on the camera and the router say the upnp port is 8080 should i use my ip address with 8080 at the end or do i need to set up another port to use as stated above?

    Hope you can help

    Jez

  13. Greg says:

    Use the following site to find relevant instructions on how to port-forward for your Belkin router: http://www.portforward.com/english/routers/port_forwarding/routerindex.htm

  14. Van Pham says:

    Hello I have just bought a wireless network camera Panasonic BL-C111 and using Negear DG834. I did follow the steps above. Everytihg went fine, but my router just does not recognise the camera at the “UPnP” section, however the router does recognise the the camera when i check the “attached device”. How can i solve this problem, because I cant forwarding port if the ADSL routed doesnt recognise the camera as UPnP device.

    Thanks

  15. Greg says:

    UPnP is simply a tool to help the setup of port-forwarding rules automatically. If it's not working you can add the rules yourself. The guide above shows you how. If your camera is on the default port 80 then substitute the port number 4440 above for 80. Also remember that with a netgear router you will not be able to test this from the same local network due to NAT loopback. You will have to test from another computer on the Internet.

  16. danny says:

    hi i have tried every thing above and i still cant get in to my cam from an external network i use a DG834G netgear router adn a virgin media connection via a PPPoA please can you help im just about ready to throw my cam in the bin and to be honest its not the cam its just the router not letting people through
    thanks

  17. Kevin says:

    Hi Danny. Well, first thing is that it is possible to access your router so we know that external access is possible.

    Next you need to double check what port your camera is operating on and for ward THAT port through the router. The DG834 does not port map so you can't, for instance, forward port 8080 to port 80.

    Your router is on port 80 so you need to choose a different port number. additioanlly, be sure that the camera is on a static local IP address and you confirm you can access the camera on the local address.

    I presume you've gone through the setup in this post? If so, you've either not completed it fully or there is a problem with your router. You may find you have to restart the router for the settings to take as well.

    I wouldn't throw the camera away when the port forwarding issue is clearly with the router 😉

    One other thing… I know that virgin do not block ports, so the issue has to be with your routing.

  18. SHIRISH says:

    HOW i Access internal internet setup using a netgear 54 mbps wireless router WGR614 v6

    kindly send me a setup for that or user manuak,

  19. Greg says:

    You can download the manual here for that model of router: http://kb.netgear.com/app/products/model/a_id/2588

  20. Filippo says:

    All-
    i have a Netgear MR814v3. I bought a IP camera which i was able to connect via cable, but i cannot via Wireless.

    i am wondering if the model of my netgear is “out of date” for this settings since i could not find the “service” link as per STEP 2

    Thanks for your help…
    Filippo

  21. Greg says:

    @Filippo

    Yeah, sometimes you will get the occasional difference between different router models from the same manufacturer. Try this:

    http://www.portforward.com/english/routers/port_forwarding/Netgear/MR814/HTTP.htm

  22. Sheila says:

    hello

    what determines how many computers can access my camera from the internet at the same time?

    thank you.

  23. Greg says:

    @Sheila:

    All camera's will have a theoretical limit to the number of simultaneous connections it can have (between 20-50 depending on model.

    What you'll find though is your broadband upload speed is the bottleneck when accessing across the Internet. The faster an upload speed you can get from your ISP the more people will be able to access your camera over the Internet.

  24. Nigel Shaw says:

    Greg, I now have five panasonic camera's on our network but can only access one port from the internet. Do I need to set up a service for each camera on the DG834g or can I use the range ports 50001 to 50006 using the settings above? They can all be viewed from the lan.
    Thanks Nigel

  25. Greg says:

    @Nigel Shaw:

    I would set up a service for each camera as you would need to point the port number (50001 to 50006) to the specific local IP address of each camera.

    You could set up one service covering a range of ports if it allows you to assign that service more than once in the Firewall Rules though I guess. I've never tested that.

  26. terry says:

    Just a thanks to who posted the above article i”ve spent 4 days trying to get y-can to work on a outside network with out success.Having followed the above instructions i now can
    Cheers

  27. Greg says:

    @terry:

    No problem. That's why we write them!

  28. amar singh bisht says:

    i installed ip 1100a with netgear router w gr614 v9 but
    i want to acess my cam in outside pls how to configred my cam this router.

  29. Greg says:

    @armr:

    The WGR614 is not a lot different to the instructions above. Follow the above and you should be fine.

  30. Ujang says:

    hi greg,
    i’ve configure my router and it seems that i don’t have any problem accessing my CCTV using local LAN but my problem is that i can’t access it from the outside my LAN (internet). i’m using D-Link D-634M router and a firewall (hardware). My modem is connected to my firewall before i connected it to my router.

  31. Greg says:

    @Ujang:

    Have you got the firewall enabled in your D-Link router and have also connected an external firewall to your router? (effectively running 2 firewalls?)

    This makes port-forwarding quite complex. You have to forward one firewall to the other before you forward the camera through.

    I'd suggest running just the one firewall.

  32. John says:

    I’m using a Netgear DG834PN router and have 4 panasonic IP cameras on a LAN that are viewed fine. I’ve tried setting up Panasonic’s viewnetcam service but am unable to get access remotely. I picked up on another site that this might be because of the need to configure ports, hence to this site. The maintenance page of the camera shows the port as 80, but I can’t see an option to change this. I have tried using this to set a service on the router, but the response is that this is already being used (by the router?). Is there something else I should be doing to resolve? Finally, to actually access the camera remotely, is this just a case of entering the router’s global address? With 4 separate cameras, I’m not sure how you’d then access four separate services to go from router to camera. Sorry if this is an obvious question!
    Cheers
    John

  33. Greg says:

    @John:

    Yes, to access your cameras from the Internet you would need to use your global (or public) IP address. Once you set up the viewnetcam account (which I advise you do on only 1 camera and disable on the rest) this will become your global IP address which you use to access your cameras from the Internet.

    You are right to wonder how you access each camera individually if you only have 1 global address. To do this you need to change the port number in each of your cameras and then you can specify the port for which camera you want to view.

    So here's a short step-by-step:

    1) Change the port number in each camera. I suggest using port 4440 for camera 1, 4441 for camera 2, 4442 for camera 3 and 4443 for camera 4. To change the port number enter the setup pages of each camera and on the first page (network settings) click on the link that reads "static". This will display that camera's local IP address and the top entry is the port number (which will be on port 80 by default).

    2) Then set up a service for each port in your router. You may have to create a custom service for each. (use TCP as the protocol). When setting up the firewall rule select your custom service and point it to the local IP address of your camera. So, for example, if your first camera can be accessed using 192.168.0.253 and is on port 4440 then you must select the 4440 service and when it asks "send to LAN server" that is the 192.168.0.253 local IP address of the camera with the corresponding 4440 port number.

    3) Finally remember that when your cameras are no longer on port 80 you have to expicitly specify the port number. So on the local network an example would be 'http://192.168.0.253:4440' and from the Internet it would be your Viewnetcam address followed by ':4440'.

    Let us know how you get on.

  34. John says:

    Greg – many thanks, worked first time! I have a separate problem in that the camera address + port is also now different for the Netstreams system, but I can fix this separately. Thanks again, really helpful.
    Cheers
    John

  35. Malaranpan says:

    Thanking you from my bottom of my heart.

  36. Paul says:

    Hi I have put all the settings in and can access the cameras over the internet but cannot view any pictures, java is installed.

    Many thanks
    Paul

  37. Robert says:

    Hello the Greg Dec.29th comment above has left me confused. The DG834G router allows DDNS to be configured. My question is do I need to configure both my router and one of my camera’s with DDNS. I thought I was able to configure only my router to run the DDNS service for me.

    Thanks.

  38. Kal says:

    Hello,
    I have set up a standalone computer and set up plysoft freeware software to run as a webcam server. I only have one camera connected for the moment. I have a netgear dg834g router for internet. I have created a web page by the software. I can connect to the server/camera locally using 198.162.0.10 through other computers in the house. I have set the router to point at port 8080 as identified in the software.
    Problem is that I cannot connect from outside using http. I have set the software setting to http.
    I have used ‘whatismyip’ to identify the ip address.
    Can you help at all?

    Thanks
    Kal

  39. Greg says:

    I'm not familiar with the software you are using but it sounds like the camera is on port 80 so you would need to forward the HTTP service (port 80) in the Netgear router to the local IP address of the camera to establish an external connection.

  40. christian says:

    Hello everybody,

    I would ask you to help me.

    unfortunately my adsl/router is a Netgear DGN3500 with the last firmware;
    My ip-cam is a Foscam FI8908W

    I have assumed the following:

    * Camera’s IP address is static.
    * Camera is on default IP address of: 192.168.0.80
    * Subnet mask is standard class C: 255.255.255.0
    * Default Gateway is default for a Netgear router: 192.168.0.1
    * Camera has been placed on port 8005.

    I have set up the router following step-by-step the instructions above; now I can view and record on internal network but cannot view from the internet.

    as I read about NAT loopback can cause problems when trying to access my camera using my public IP address from the same local network the camera is on, then I disconnect my laptop from my LAN and connect it to the internet with my 3G dongle (as suggested by Greg above)
    Then I tryed accessing to the camera again and again, writing in the browser the current WAN IP:8005 but the browser always gave me an error page (the connection have been interrupted for timeout)

    Also I tryed accessing to the camera directly writing in the browser myhost.dyndns.org:8005 but the result have been the same.

    What I wrong???
    I’m searching to solve the problem sice two weeks without success…I don’t know how to do and I’m becoming mad….Is there among you any good soul who is willing to take me step by step to solving the problem?

  41. Greg says:

    Hi Christian,

    It sounds like your port forwarding rule (in your router) is not set up correctly.

    Make sure your camera is on a static IP address and access from the local network through a browser by typing in e.g. 'http://192.168.0.80:8005'

    Then when you set up your custom service in the router use port 8005 as the start and end port.

    Finally when configuring the firewall rule select your customer service and where is says 'Send to LAN Server' input the local IP of the camera which is 192.168.0.80.

    All other settings should be as above and that should be it. Test from an external connection such as a 3G mobile or a computer from another location on the Internet.

  42. Nick says:

    Greg – I hope you are still somewhere out there! I have just taken delivery of 5 Mobotix cams (from your good-selves!). I’m setting one up first to see how everything works and for that one it worked straight out of the box. However, like everyone else on this thread I would like to be able to see my cameras from outside my LAN. I have a Netgear DG834 and have followed your instructions. I have also set up an account with dyndns to get around the dynamic IP addresses from my ISP. So far so good. I have set up my first camera on port 8061 with the static IP address 198.168.0.61 I can access the camera over the LAN using 198.168.0.61:8061 and I can also use the dyndns address http://XXXXXXX.homedns.org:8061 from within the LAN quite happily. However, when I try to access remotely (using 3G on my phone or using logmein to access my wife’s computer which is outside of the LAN) – Safari is telling me it cannot access the page ‘because the server where this page is located isn’t responding’.
    I’m not sure if the router is the issue or the camera, but I’d dearly love to resolve so I can set up the other cameras and move on to VOIP settings?
    Many thanks,
    Nick

  43. ken says:

    Can anyone help me with my y-cam black, i have a netgear dg834n and i can view the ycam localy but cannot get to see it over the internet. i have ddns set up on the camera because i have a dynamic ip and when i put the host name into the address bar it takes me straight into my router and not the camera. i cannot set up ddns on the router as the drop down menu doesn’t give me a choice of providers, and i can’t put my provider in manually either. I have spent months trying to get this to work and y-cam support is useless they don’t answer to any queries.Please help.

  44. Greg says:

    @ken:

    You won't be able to use your dynamic DNS address from the same network as the cameras.

    Try using the address from another machine in a different location and use the local IP address when you are on the local network.

    This is called NAT loopback. See Step 7 above.

  45. Stevie says:

    I need information on my wireless Y-Cam Black too. I bought it last year and was successful at setting it up for local and public network access with Virgin Media as the ISP. It was operational for many weeks, but then became inaccessible on the public IP address. Absolutely NOTHING had changed on the setup, and the public IP address has not changed for a long time. I power-cycled the cable modem and the wireless router and the public connection became available again, but access was lost again a week or so later, and repeating the power-cycle method was not successful. The camera has a static IP address, the ports had been forwarded correctly (as proven by public IP address access), and it is still available on the internal network; it is also available when the public IP address is accessed from the internal (local) network, but when the public IP address is called from any other network (including ones it had been accessed from previously), I get a ‘cannot access webpage’ message. Can anyone help? I’m mainly accessing the Virgin Media public IP address from a TalkTalk service, but I doubt that TalkTalk would prevent access to the Virgin Media public IP address, would they? I would agree with a poster in that Y-Cam support are not very helpful – they take a long time to reply and generally do not read messages correctly. Thanks in advance.

  46. Greg says:

    @Stevie:

    Never heard of this problem before. It seems very unusual that the camera is accessible from the Internet but not from certain ISPs.

    The firewall rules haven't been filtered at all have they? Check to see if WAN users are set to 'all'.

    Are you using a non-standard port number? Which browser(s) are you using? It wouldn't be as simple as forgetting to add http:// at the start of the URL would it? (which IE needs if you are using a non-standard port in the camera, i.e. anything other than 80)

  47. Moo says:

    Hi,
    I have IP Camera but it is not working over internet but it works in the LAN but not working in the WAN.
    And i have LinkSys Router at home.
    What is your recommendation about which Router should i use which have Wilress and Ethernet port opetion.

    By the way the public IP is always changing by Internet provider.

    Please tell what to do about it, to make my IP camera to be accessed any where in the world.
    Thanks alot

  48. Greg says:

    @Moo:

    You need to do 2 things.

    1) set up port forwarding in your router to allow external access from the Internet: https://www.networkwebcams.co.uk/blog/2007/10/22/howto-port-forwarding-101/

    2) use a dynamic DNS system to keep track of your changing public IP: https://www.networkwebcams.co.uk/blog/2007/01/09/dynamic-dns-or-do-i-really-need-a-static-ip-address/

  49. Justin says:

    Hi there
    Sorry to ask a really silly question but I’m puzzled.
    I now have my wireless IP cam set up and can see it from my home laptop. I have just followed the instructions above so that I can view it whilst on holiday, butwhat I don’t understand is what I type in the bar on the remote PC to c? My laptop IonnectP address ? Or my IP cam IP address ? Or my router IP address ? If all the Netgear routers have the same default IP address, how will I find mine ?
    Sorry, I know it’s probably really obvious !

  50. Greg says:

    @Justin:

    Routers have 2 IP addresses, the local address and the public address.

    The local IP address is what you see from inside your home on the LAN (local area network) and is typically 192.168.0.1 for a Netgear router. You can't use that to view your camera from the Internet as that can only be accessed from the LAN.

    The public IP address is given to the router by your ISP when you first power your router on and it connects to the broadband service. This is the address you would use to access your camera from the Internet. You can find this address by visiting the website http://www.mycamip.com from the same local network as the camera.

    For more information see our article on port-forwarding: https://www.networkwebcams.co.uk/blog/2007/10/22/howto-port-forwarding-101/

  51. john says:

    john
    I HAVE LOST MY CD/INSTALLATION DISK FOR PANASONIC BL-C10
    CAN YOU GIVE YOUR ADVICE WHERE I CAN PURCHACE ANYONE
    REGARDS
    JOHN

  52. john fallon says:

    hi greg
    john again new to this .

    regards
    john?

  53. Greg says:

    Hi John,

    You can download the setup tool here:

    http://panasonic.net/pcc/support/netwkcam/download/other.html

  54. Andy says:

    Hiya. Great bit of simple advice. Thanks
    Only question is what do I do if my ip is not static?

  55. Haman says:

    Greg do you have a email i can forward you info..i have went thru all the steps..driving me insane PLEASE HELP

  56. Haman says:

    Netgear DGN 1000 can view at remote location , no problem. here is the issue at the same location I am logging on to someone elses account they left open shhh. to see if I can log on with the same pc ..login i failed

    Info follows Avtech ..4 ch Static/IP 192.168.000.100…gateway151.164.182.021/ netmask…255.255.255.000

    Network DNS 068.088.210.134/ port 4440

  57. justin says:

    Hi
    Ihave problem with remote viewing..i have checked port and it says closed..i have a netgear vmdg280…i have gone to setting on router & added port 80 & 80 plus my internal ip address but when i checked on a website it says port not open..
    any help much appreciated
    Kind regards
    Justin

  58. James says:

    @ Justin

    If the port is closed, there wont be anything forwarded. Try adding the port again, and using the camera's IP address to forward to. For more help, see the following page: http://bit.ly/LRGGQm

  59. eddy says:

    does the external ip address change – i have followed all the steps in port forwarding but i cannot see the ip camera from the internet.

  60. James says:

    @ Eddy:

    It depends on your ISP. Usually you need to request a static IP at a cost. You can check your current external IP by going to http://www.mycamip.com. If you visit this on different occasions and the address is different, you know it's dynamic.

    If it is dynamic, investigate a DynamicDNS service. Most cameras and routers support this.

  61. Sam says:

    Hello,

    Really helpful Blog but I am missing something.
    I have Virgin Superhub (VMDG480)

    I am having following problem.

    I can’t see Step 2 (services) or Step 3 (add custom services)
    Also I cant see Step 4 (Firewall rules)

    Instead I have created(port forwarding rule) which I have set it as following:
    Name: samipcam
    Port range: 4440
    Protocol: TCP&UDP
    IP address: 192.168.0.100

    What am I missing here. YOur help will be appreciated.

  62. Eddie Lomaxx says:

    Hi Sam,

    I think the issue here is you have a newer version of Netgear router.

    From the information given above though I think you should have successfully set up port-forwarding on port 4440 to the IP address of 192.168.0.100. So as long as the device on 192.168.0.100 is listening on port 4440 you should be fine.

    Is it not working for you?!

  63. Antonio Alonzo says:

    I am new at this, but how do I find out what port my camera uses. My IP camera is a Tenvis JPT318W.

    Thanks, that would be a big help. God bless.