Free delivery in UK and EU

We offer FREE delivery on mainland UK and mainland Europe. Please check out the shipping table below for detailed delivery information for your country.

We ship internationally to over 60 countries including Europe, Middle East and Africa (EMEA). If your country is not listed in the table below, please call us on +44 151 633 2111 for a quotation.

Where a delivery charge does apply please note that this is calculated per order and you will be able to see the exact amount at checkout before you pay.

Deliveries

Deliveries are to your door. In the UK we mainly use Interlink Express. In mainland Europe we mainly use DPD Europe, FedEx and UPS. When we receive your order, you will be emailed an order confirmation with a unique order ID, showing your order status and a shipping reference to track your order.

Please note that the delivery times indicated above are approximate and depend on stock availability of items as well as your exact location within your territory. Deliveries to remote locations or islands may take longer and a delivery charge may apply. Please call or email us if you wish to find out the delivery time to your address. All delivery times given on this page are in accordance with the approximate delivery times provided to us by our carriers. We cannot be held responsible for delays caused by carriers. Time of delivery shall not be of the essence in our obligation to fulfil your order.

Deliveries are made on working days between 0800 and 1800 hours local time. We cannot specify exact delivery times, unless a timed delivery is paid for. If no one is available to accept delivery at the specified address, the package will be returned to the courier's nearest local depot. A card will be left at your address with details to arrange re-delivery of your order. All items delivered by courier will need to be signed for. You must not accept delivery if the item(s) appears damaged on arrival. View further information about damaged items, cancellations, warranties and our returns policy.

Value Added Tax (VAT) and customers in the EU

We are based in the UK and therefore all orders placed with us are subject to Value Added Tax (VAT) at the current UK rate of 20%.

If you are a business in the EU we will not charge you any VAT, providing you are registered for Value Added Tax (VAT) in your country and enter your VAT number when ordering. You will be asked for your VAT number at checkout.

Customers outside the EU

If you are outside the EU or in a tax free area then no VAT will be charged.

Other taxes and duties: please note that any import duties, local taxes or any other duties and taxes relating to shipments to territories outside the EU will be payable by you, the receiver. If any charges or taxes are applicable, either local customs authorities or the carriers will contact you prior to delivering the goods in order to make arrangements for taking payment of the charges. If, for whatever reason, the local authorities or carriers fail to make such charges or obtain payment from you, and instead charge us, NW Systems Group Limited the owners and operators of this website, then we shall be entitled to claim such charges back from you. Under no circumstance shall NW Systems Group Limited be responsible or liable for payment of such duties and taxes. The responsibility and liability for payment of such duties and taxes solely lies with you, the receiver.