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HOWTO: Register your Panasonic IP Camera with Viewnetcam.com Dynamic DNS Service

November 21st, 2007 by Greg

Panasonic Viewnetcam.com

Whenever a router is connected to the Internet it receives what is known as a public IP address. This is your identifier on the internet and is unique all over the world. However, internet service providers (ISPs) only have a set number of IP addresses which they can give to their customers. Because of this most ISPs will rotate their customers’ IP address each time they connect or reconnect to the internet, or as sometimes is the case, whenever they feel like it!

This can be a problem whenever you set up a camera using a domestic level broadband account. A fitting analogy would be to consider your home telephone number changing whenever BT felt like it. How would you be able to call home if you didn’t know your number?

There are however ways to combat this. You can often liaise with your ISP to secure yourself a static IP address, meaning your public IP address will never change, but you will often pay extra for this service.

The other alternative is to set up a dynamic DNS account. In order for this to operate a piece of software has to be set up on your router, camera or a local PC. This software periodically sends an update to the Dynamic DNS service to renew your IP address, keeping it current. It also has an added benefit of giving a meaningful name to your camera instead of an IP address making it easier to remember and will keep your camera connected to the Internet at all times, even if you change your ISP!

Many camera/router manufacturers support this feature in their devices. This article will look at how this is configured in a Panasonic camera using their free Dynamic DNS service: Viewnetcam.com.

This guide is suitable for the following Panasonic IP cameras:

  • BL-C1
  • BL-C20
  • BL-C10 (now discontinued, replaced with the BL-C111)
  • BL-C30 (now discontinued, replaced with the BL-C131)
  • BL-C111
  • BL-C131
  • BB-HCM311 (now discontinued, replaced with the BB-HCM511)
  • BB-HCM331 (now discontinued, replaced with the BB-HCM531)
  • BB-HCM511
  • BB-HCM515
  • BB-HCM531
  • BB-HCM381 (now discontinued, replaced with the BB-HCM580)
  • BB-HCE481 (now discontinued, replaced with the BB-HCM581)
  • BB-HCM580
  • BB-HCM581

Viewnetcam.com

Viewnetcam.com is an online service provided free by Panasonic which will automatically update your public IP address when your ISP changes it. The way it works is simple. The system is built into your Panasonic IP camera and when activated, your camera will make periodic connections to the Viewnetcam service supplying its current IP address.

We are basing this HOWTO: guide on the Panasonic BL-C10 camera. Other models have slightly different options and terminology but are essentially the same.

Step 1

We will already assume your camera is configured and you can access it on your local network and externally from another location over the Internet.

Step 2

Log into your camera as an administrator and enter the setup pages by clicking on the ‘setup’ tab.

Step 3

In the menu down the left hand side you will see a link which will either say ‘Viewnetcam.com’ or ‘Dynamic DNS’ depending on your model of camera. In our example this link says ‘Viewnetcam.com’. Click this link to configure the dynamic DNS settings.

Step 4

The page shown will be the page where you activate the Viewnetcam service in the camera.

Note: In some Panasonic models you are given the choice of using the Viewnetcam service or using a third-party Dynamic DNS service such as DynDNS.com. We would suggest using the Viewnetcam service unless you experience difficulty with it.

Viewnetcam setup page

Click the checkbox marked ‘Enable’ and click the ‘Save’ button to activate the Viewnetcam service.

You should get a message saying “Success!” and a button which will link you back to the previous page titled ‘Go to Viewnetcam.com page’. Click this button to return to the previous page.

Step 5

Now that your camera is activated you need to register with the online service. You do this by clicking on the link titled “Your Account Link” which is a specific link to take you directly to the Viewnetcam.com website.

Click the ‘new registration’ link.

You will need to enter your current email address, set a password and enter some personal information. Once this is done click “I agree”. You will then be asked to choose a name for your DNS address. Enter what you wish into the textbox. Remember that there can be no spaces and must contain only letters or numbers. Once this is entered click “choose”.

Step 6

And that’s all there is to it!

Use your new Viewnetcam address to access your IP camera from anywhere across the Internet.

More information

Panasonic Viewnetcam.com

Using the initial installation software to set up Viewnetcam.com

89 Responses to “HOWTO: Register your Panasonic IP Camera with Viewnetcam.com Dynamic DNS Service”

  1. Greg says:

    @ John V:

    Unfortunately I don’t have one to hand to test John but I think the LED sounds like it’s flashing to indicate the camera is being accessed. Check the LED settings in the camera. There might be the option to turn it off completely or leave it on standard green light.

  2. John V says:

    I think I found the answer. I went to the maintenance page and saw a lot of errors on UPnP, so I disabled it from the setup page. The light went out after a restart and evething looks ok. Next step is to add another camera.

  3. tman says:

    camera works fine

    but work lapper will not connect to home wireless network now??

  4. richard murray says:

    when it asks for username, is this e-mail I used to set up the camera. (I am getting the password/username from xxxx.viewnetcam.com)

  5. Greg says:

    @Richard:

    It’s asking for the username and password for the camera. It’s asking you to log in before it allows you access.

  6. Grant says:

    Hi,

    I have a BLC1 and a BLC20.

    1) Can I have both of them registered to the same viewnetcam domain? And can i get both of them working on the same network?

    2) I have been able to set up my BLC20. However, I can only randomly access it through the internet. Sometimes I can access it and sometimes I can’t, without changing anything. Do you have any idea what the problem is?

    Thanks in advance
    Cheers

  7. Greg says:

    @Grant:

    1) If you go through the viewnetcam setup process with both cameras then you will have to use 2 different viewnetcam addresses, one for each camera. To get around that disable the viewnetcam service in one of your cameras and then you can access both cameras using the same viewnetcam address (but bear in mind both cameras will require a unique port number otherwise you won’t be able to differentiate between them)

    2) This could be a whole range of things. I assume that the camera becomes accessible without you performing any action so my first guess would be something to do with the wireless connectivity. Could the camera being losing its wireless signal? How far from the router is it? Is there anything which could be causing the signal to drop? (see our short guide on combatting wireless interference: http://www.networkwebcams.com/ip-camera-learning-center/2008/05/09/howto-prevent-wireless-interference/)

  8. Grant says:

    Thanks,

    2) I am using the BLC20 with a wire, so should be a diff problem. I can ping my viewnetcam address and i get a request timed out response, which tells me that at least the camera is there. I do notice that the IP changes quite frquently. Any idea what I can try to get the camera to work?

    Cheers

  9. Greg says:

    @Grant:

    Ok, it sound like your IP address (which is supplied by your ISP) is changing more frequently than the viewnetcam service can keep up with.

    Couple of things to try:

    1) Go into the dynamic DNS settings in the camera (setup pages) and in the viewnetcam settings there should be an ‘update period’ which you can change. Try to make the updates shorter so that the viewnetcam service is updated more frequently. It could be that your IP address changes and it’s currently taking an hour before the camera updates viewnetcam with the new address.

    2) Speak to your Internet service provider and see about getting a static IP address. This means your IP address will never change giving access to your camera constantly. Some ISP’s charge a nominal fee for this service.

  10. Grant says:

    Hi,

    Thanks for the suggestions. Unfortunately, there is no option to speed up the ‘update period’ under the dynamic DNS settings page for my camera BLC20

    Have you heard of something called http://www.no-ip.com? Will this help solve my problem, if it is the IP changing to frequently? If so, how does this no-ip thing work?

    Cheers

  11. Greg says:

    no-ip.com is just an alternative dynamic DNS service to viewnetcam.com.

    Take a look in your router and see if it supports a dynamic DNS service. You can maybe run that from in there instead of in the camera.

  12. Chris says:

    Anyone have any idea how to stop the controls causing pop-ups when clicking, the camera pans but also opens a new window, any help gratefully recieved, I’ve tried changing the “target” properties. see what I mean: http://www.seetorbay.com/external/webcams/modelvillage/maincam.html

  13. Magno says:

    I have a problem with my ZyXEL p-600 Series router, when I try to set the Dynamic DNS, I can not get viewnetcam.com the only service provider I can get is http://WWW.DynDNS.ORG. Is the only thing left for my Panasonic BL-C131A to get ready. Can you HELP me please.

  14. nelson gomez says:

    I forgot the user and password to login as Administrator
    is not the same as my viewnetcam account right ?
    please let me know
    Best regards,

    Nelson Gomez
    President
    ANGSA

  15. Greg says:

    @nelson gomez:

    Yes, the login details for the camera are separate from the login details for viewnetcam.com.

    If you have forgotten the login details for the camera you will have to reset back to factory settings and configure your camera from scratch again.

  16. JT says:

    I recently purchased the panasonic BL-C131A and installed it as a nanny cam. I was able to get the camera working with no problems. I can view the camera wirelessly from my laptops at home, my mother-in-law can view the camera from her home. However, neither my wife nor I can access the camera from our work computers. We both get the “webpage cannot be displayed message”. I can access the camera from my ipod touch at work (no sound) through the public wireless network there. Why can’t we access the camera from work our work computers? Does it have something to do with the firewall at work? Is there something I can change to get around this? I originally had the port for the camera set to 50000, changed it to 5000, because I noticed in the firewall settings on my work computer that 5000 – 5020 were listed as exceptions to blocked ports. I still can’t view the camera. My router is a Linksys WRT310N. Please help.

  17. Greg says:

    @JT:

    I would guess it’s your work blocking it.

    Try putting the camera on port 80 as this port is used for web traffic and shouldn’t be blocked.

  18. Keith says:

    I’m having difficulties with getting my router (BT HomeHub) to authenticate the DDNS at viewnetcam.com. It requires Username & password… when logon onto http://www.viewnetcam I use e-mail and a password and I have a camera name within the Domain name…. So which is the username for the router ??? The camera name or my e-mail address…. I only have one password so I guess it must the same as logging on…Tried all combinations without success… I can ping “[URL REMOVED]” OK , so I guess the name is registered… I have put port forwarding/application sharing on the router for 50000 and given it a name….Anything else I should do ??? Thanks in anticipation

  19. Greg says:

    @keith:

    Your camera is working fine. What you are suffering from is something called NAT loopback and it’s very common. What this means is that if you are on the same local network as the cameras and attempt to use your external IP address (known as the public IP address, in this case the Viewnetcam address) then you will find that the router will not like it and what is probably happening in your case is that the router is directing you to its own home page instead of the camera.

    What you need to do is use the local IP address for the camera when on the same local network (this will most likely start with 192.168…) and use the Viewnetcam.com address from any other computer on the Internet.

    P.S. As your camera is configured for anonymous access I have also removed the URL in your comment as this leaves it wide open to the public. If you don’t want to leave it open you can turn off access for guest users in the setup pages under the “administrator” menu option.

  20. mina says:

    i have forgotten login password for my camera in viewnetcam.com
    need help…

  21. zeshan says:

    i want to new account how we can get plzzzzzzzz help me.

  22. Greg says:

    @mina, @zeshan:

    You will need to contact Panasonic to have the Viewnetcam account reset.

  23. Arnold says:

    Hi Greg,

    Thanks for all the great answers over the years. I have a quick question. I am trying to set up the webcam at work and most ports are blocked. I know port 80 is likely to be open. I can set it up manually for local access, but when I try to use automatic setup (which appears to be required) for internet access, my port number resets to 50000 despite setting port 80 as the only enabled port on my linksys router. Any solutions to this? Thank you ahead of time for any assistance with this.

    Arnold

  24. Greg says:

    Hi Arnold,

    You don’t need to use automatic setup here. It’s best to configure a static IP address in the camera and if need be, set up the port-forwarding rule yourself in the router.

    Details on port-forwarding and what that means here: http://www.networkwebcams.co.uk/blog/2007/10/22/howto-port-forwarding-101/

  25. Rita says:

    Hi there and thanks in advance for any help you may have to offer.

    I added a BL-C1 to my BL-C210 recently and can’t for the life of me get it to show up on Multi externally. (At home it works perfectly.) Static IP’s, separate forwarded port nos., in Multi-Camera I set my original xxxxx.viewnetcam.com URL as host. I’ve tried just about everything in that field to no avail.

    So my last resort was to at least register the BL-C1 with a separate Viewnetcam domain, so I could access it from outside. But when I go to that option under DynamicDNS in the Setup menu and save, which should only populate the “Your Account Link”, a default address of camxxxxxx.viewnetcam.com:xxxxx appears in the “Personal (Camera) URL” field and I’m unable to change that, anywhere. I’ve already changed my domain in my account to something else, so there doesn’t seem to be a way for me to link the camera to it. I’ve reset to factory numerous times to repeat the process, but it’s always the same. Perhaps I should look for new firmware? Any suggestions?

  26. Greg says:

    Hi Rita,

    I’d remove the second Viewnetcam setup and give your second camera a different HTTP port number from the first camera.

    The problem is that from the Internet your network only has one address so how do you differentiate between each camera? You do this by changing the port number.

    If you change the port number of camera 2 from 80 to 8080 then you can access using the original viewnetcam address and then adding (:8080) to the end. So it would be: camxxxxxx.viewnetcam.com:8080.

    This way you can set up the multi-camera view using the port 8080 for your second camera and everything should then work out fine.

  27. john hendarto says:

    Hi,
    I already have 4 bl-c1 ip cam.
    the ip is 192.168.1.147:50000 192.168.1.148:50001 192.168.1.149:50002 192.168.1.150:50003
    my router ip 192.168.1.1
    already set port fowarding for each of my camera in linksys router. already register with viewnetcam.com
    problem is can’t be accessed from outside my home.
    my cam url viewnetcam : [REMOVED].viewnetcam.com:50000
    help me please?

  28. Sherrie says:

    Hi

    I have a problem with a multi camera set up i have.

    The problem started as i had a BT business hub which didnt support upnp so i couldnt see the cameras using viewnet. So i bought a netgear DGN1000 router yesterday which does have upnp and have tried to set up my cameras.

    A bit about the setup – In the shop I have 4 BL-C10 cameras and 1 BL-C140 camera. These all run into a Netgear FVS318 router, then a cable runs from port 1 of this to a port in my Netgear DGN1000 router. (this was the set up when i got here)

    Last night i set up all the cameras again as they got new IP adresses/ports with the new router.

    All seemed fine, had internet, wifi and could see cameras over LAN. After a bit of playing around i managed to get 2 cameras to view at home (different network to shop) using viewnet.

    Then this morning i went to look, from home, and got nothing. When i then got to the shop to see what had happened, i had no internet, no wifi but could still see cameras over LAN.

    Rang panasonic, no help.

    So went back to the start, reinstalled router software and cameras, again internet, wifi and internet access to cameras worked. Went for a cup of tea and then wifi went, then internet access, then viewnet access at home to cameras, but still had cameras on LAN.

    So i tried again, reinstalled router and only put one camera in this time and didnt enable upnp/port forwarding so that i could get my internet/wifi working. It works on and off, a minute her or there. I really dont know what im doing wrong?

    It has a static ip address 192.168.0.253 port 50000, as far as i can see DNS is set up correctly. Why is the camera taking over my bandwidth??

  29. Greg says:

    @Sherrie:

    The easy way to solve the problems you are having is by taking away 1 of your routers from the system.

    Having 2 routers on the network massively complicates things as each router has a firewall and setting up the rules in 2 routers to allow external access to your cameras is very tricky.

    Is there a reason for using 2 routers?

  30. Greg says:

    @john hendarto:

    John, the firewall is configured correctly as I can access your cameras from here.

    The only thing to note is that you have set up a different viewnetcam address on each camera so when you use the first viewnetcam address with the port number for camera 2 you get an error.

    You have a choice of keeping the system as it is and using each viewnetcam address with the corresponding port number of the camera OR disabling the viewnetcam settings in cameras 2,3 and 4 and using the same viewnetcam address for all 4 cameras changing the port number to access each one.

  31. Steve says:

    I bought an ‘open box’ BL-C131A from Fry’s a few years back and could never get the setup to work on my Vista laptop. After switching to an XP machine, it worked but it looked like the buyer who had returned the camera had already gone through the setup so needed assistance from Panasonic to reset that. Unfortunately, the reset doesn’t clear the email/password account settings for viewnetcam.com and although I can see the cam on home network, I am unable to access from the internet. I have emailed Panasonic support giving the s/n and mac address of the camera and the ‘other guys’ email address and hope they can reset it for me. I read an earlier response saying this is the only way to resolve this issue. Anyone know how quick they can do it as I am using the camera overseas in Thailand.

  32. Greg says:

    Hi Steve,

    Your request goes back to the factory in Japan. It normally takes up to 24 hours from our experience.

  33. Steve says:

    It actually took them about 2 weeks to get back to me via email and by that time I was offshore Philippines! However, I did bring all the cam details with me so I called the 1-800 number from their email and they worked through the big reset. I got home in February and went through the registration program and all appears to be fine now.

  34. jack says:

    Ok

    might be lame..

    when i have a BLC210, when i try to look for cameras from the software cd, nothing found.. even entering mac address doesnt help.

    But the camera does show on my windows 7 network settings, and i can access it from there.. but no sound.. when i log in from the 1 camera viewer software after manuly enter the address, i do get sound.

    when i try to log in to myhost.viewnetcam.com it keeps asking me for password and user, what the the hell is it? the viewnet account password? what about the user?

    please advise

    Jack

  35. Sorin says:

    Hi, I have a Bl 131 and works great in US but for any reasons I can’t access it. From overseas, like Romania, or Vietnam, any suggestions?

  36. khaled says:

    Anyone has quality Knowledge about this Cam : COMS 208

  37. Peter says:

    Set up Pansonice IP cam…Registered with viewnetcam.com successfully…….Can see from my Iphone (Outside home) but cannot see outside home from PC notebook (The browser says the page cannot be found)……Why?

    My IP cam is using Port 8080…..I guess it is something wrong with my notebook firewall setup………Pls teach me how to reconfig my firewall

    Many thanks

  38. Daniel Barbosa says:

    I buy a used cam Panasonic C1A, how can I reset the configuration of viewnetcam and do a new address and user in configuration câmera browser?

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