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HOWTO: Set Up External Access to Your Camera Using a Netgear DG834 Router

October 15th, 2007 by Greg

Setting up remote access to your IP Camera from anywhere on the Internet is one of the many benefits of IP Cameras, but sometimes this doesn’t go smoothly when you have to start fiddling with routing, firewalls and port numbers.

Luckily, we are on hand to provide information about how this is done on the majority of common routers we use today. Let’s start by looking at the Netgear DG834.

(This should also work on most models of Netgear router as their firmware is very similar across the range)

We have assumed the following:

  • Camera’s IP address is static.
  • Camera is on default IP address of: 192.168.0.90
  • Subnet mask is standard class C: 255.255.255.0
  • Default Gateway is default for a Netgear router: 192.168.0.1
  • Camera has been placed on port 4440.

Step 1

Login to your router using the address 192.168.0.1. If you haven’t changed your login details (and you definitely should) the default username is ‘admin’ and default password is ‘password’.

Step 2

On the menu down the left click the link that says ‘services’ you should be presented with the following options:

DG834 Services Picture

Step 3

Click the button to ‘Add Custom Service’ and you should be presented with a screen like:

DG834 Add Services Picture

Name: It doesn’t matter what you put here, it’s just helpful to put something memorable so that you can associate the rule with your IP camera in a moment.

Type: Select ‘TCP’ in the drop-down box.

Start Port: Enter the port number of your camera, in this case 4440.

Finish Port: Enter the port number of your camera again, 4440.

Click ‘apply’ to add the service. This should return you to the previous page and show your newly added service as shown below:

DG834 New Service

Step 4

Now we have to add a rule to the firewall using the newly created service. To do this click ‘Firewall Rules’ in the menu on the left. You will see a screen like this:

DG834 Firewall Rules

Step 5

Click the ‘add’ button under the ‘Inbound Services’ table to add an inbound service. (this means that the rule applies to any traffic coming into the router from the internet).

Step 6

You will see a screen like the image below:

DG834 Inbound Service Picture

Service: As shown above use the drop-down menu to select the service your created in the previous step. As you can see we called ours ‘IP Camera’.

Action: Select ‘ALLOW always’.

Send to LAN Server: input the local IP address of your camera in here. In this example we would enter 192.168.0.90.

WAN Users: Select ‘Any’ to allow access to your camera from anywhere on the internet.

Log: You can choose to log actions created by this rule or not. Beware that if you choose to log these actions and your camera is publicly available you may find the log rapidly filling up.
Click the ‘Apply’ button to save your rule. You will then be presented with an screen showing your firewall rule in place as below:

DG834 Firewall Rules Set

Step 7

That’s all there is to it. You router should now be configured so you can access your camera externally. You should try it from the internet to see if it works! Netgear routers do NOT support NAT Loopback. Put simply, this means that you cannot test your EXTERNAL or WAN address from a LOCAL computer. You must be on an external network for your external connection to work.

If you have any questions please leave your comments below or on our IP camera Forum.

64 Responses to “HOWTO: Set Up External Access to Your Camera Using a Netgear DG834 Router”

  1. Greg says:

    @Justin:

    Routers have 2 IP addresses, the local address and the public address.

    The local IP address is what you see from inside your home on the LAN (local area network) and is typically 192.168.0.1 for a Netgear router. You can’t use that to view your camera from the Internet as that can only be accessed from the LAN.

    The public IP address is given to the router by your ISP when you first power your router on and it connects to the broadband service. This is the address you would use to access your camera from the Internet. You can find this address by visiting the website http://www.mycamip.com from the same local network as the camera.

    For more information see our article on port-forwarding: http://www.networkwebcams.co.uk/blog/2007/10/22/howto-port-forwarding-101/

  2. john says:

    john
    I HAVE LOST MY CD/INSTALLATION DISK FOR PANASONIC BL-C10
    CAN YOU GIVE YOUR ADVICE WHERE I CAN PURCHACE ANYONE
    REGARDS
    JOHN

  3. john fallon says:

    hi greg
    john again new to this .

    regards
    john?

  4. [...] adds a name for your ports before you specify IP address. For an example of this take a look at our HOWTO: Port forwarding a DG834 router [...]

  5. Andy says:

    Hiya. Great bit of simple advice. Thanks
    Only question is what do I do if my ip is not static?

  6. Haman says:

    Greg do you have a email i can forward you info..i have went thru all the steps..driving me insane PLEASE HELP

  7. Haman says:

    Netgear DGN 1000 can view at remote location , no problem. here is the issue at the same location I am logging on to someone elses account they left open shhh. to see if I can log on with the same pc ..login i failed

    Info follows Avtech ..4 ch Static/IP 192.168.000.100…gateway151.164.182.021/ netmask…255.255.255.000

    Network DNS 068.088.210.134/ port 4440

  8. justin says:

    Hi
    Ihave problem with remote viewing..i have checked port and it says closed..i have a netgear vmdg280…i have gone to setting on router & added port 80 & 80 plus my internal ip address but when i checked on a website it says port not open..
    any help much appreciated
    Kind regards
    Justin

  9. James says:

    @ Justin

    If the port is closed, there wont be anything forwarded. Try adding the port again, and using the camera’s IP address to forward to. For more help, see the following page: http://bit.ly/LRGGQm

  10. eddy says:

    does the external ip address change – i have followed all the steps in port forwarding but i cannot see the ip camera from the internet.

  11. James says:

    @ Eddy:

    It depends on your ISP. Usually you need to request a static IP at a cost. You can check your current external IP by going to http://www.mycamip.com. If you visit this on different occasions and the address is different, you know it’s dynamic.

    If it is dynamic, investigate a DynamicDNS service. Most cameras and routers support this.

  12. Sam says:

    Hello,

    Really helpful Blog but I am missing something.
    I have Virgin Superhub (VMDG480)

    I am having following problem.

    I can’t see Step 2 (services) or Step 3 (add custom services)
    Also I cant see Step 4 (Firewall rules)

    Instead I have created(port forwarding rule) which I have set it as following:
    Name: samipcam
    Port range: 4440
    Protocol: TCP&UDP
    IP address: 192.168.0.100

    What am I missing here. YOur help will be appreciated.

  13. Eddie Lomaxx says:

    Hi Sam,

    I think the issue here is you have a newer version of Netgear router.

    From the information given above though I think you should have successfully set up port-forwarding on port 4440 to the IP address of 192.168.0.100. So as long as the device on 192.168.0.100 is listening on port 4440 you should be fine.

    Is it not working for you?!

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