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Delivery & Tax information

Free delivery in UK

We offer FREE delivery as standard on shipments to addresses in mainland UK. Please check out the shipping table below for detailed delivery information for your location in the UK. To locations where a delivery charge does apply please note that this is calculated per order and you will be able to see the exact amount at checkout before you pay.

Free delivery to mainland Europe

We offer free delivery to most of mainland Europe. Delivery to remote locations may incur a shipping charge. We will advise you on receipt of your order if this would be the case. Please refer to below shipping table for further delivery information, and also refer to the below section ‘Tax information for customers outside the UK’, which contains details about potential taxes and duties that may be payable by you.

Country Up to 5kg Up to 10Kg Up to 20Kg 20Kg+ Delivery

UK Mainland FREE FREE FREE FREE Next working day
Isles of Scilly £20 £20 £25 £45 2 - 3 working days
Isle of Man £20 £20 £25 £45 2 - 3 working days
Guernsey £25 £25 £34 £45 2 - 3 working days
Jersey £25 £25 £34 £45 2 - 3 working days
Northern Ireland £16 £16 £25 £45 2 - 3 working days
Scottish Isles £16 £16 £25 £45 2 - 3 working days
Austria FREE FREE FREE FREE 3 - 5 working days
Belgium FREE FREE FREE FREE 2 - 4 working days
Bosnia and Herzegovina FREE FREE FREE FREE 3 - 5 working days
Bulgaria FREE FREE FREE FREE 3 - 5 working days
Croatia FREE FREE FREE FREE 3 - 5 working days
Czech Republic FREE FREE FREE FREE 3 - 5 working days
Denmark FREE FREE FREE FREE 3 - 5 working days
Estonia FREE FREE FREE FREE 3 - 5 working days
Finland FREE FREE FREE FREE 3 - 5 working days
France FREE FREE FREE FREE 2 - 4 working days
Germany FREE FREE FREE FREE 2 - 4 working days
Greece FREE FREE FREE FREE 3 - 5 working days
Hungary FREE FREE FREE FREE 3 - 5 working days
Ireland (ROI) FREE FREE FREE FREE 2 - 3 working days
Italy FREE FREE FREE FREE 3 - 5 working days
Latvia FREE FREE FREE FREE 3 - 5 working days
Lithuania FREE FREE FREE FREE 3 - 5 working days
Luxembourg FREE FREE FREE FREE 2 - 4 working days
Montenegro FREE FREE FREE FREE 3 - 5 working days
Netherlands FREE FREE FREE FREE 2 - 4 working days
Norway FREE FREE FREE FREE 3 - 5 working days
Poland FREE FREE FREE FREE 3 - 5 working days
Portugal FREE FREE FREE FREE 3 - 5 working days
Romania FREE FREE FREE FREE 3 - 5 working days
Serbia FREE FREE FREE FREE 3 - 5 working days
Slovakia FREE FREE FREE FREE 3 - 5 working days
Slovenia FREE FREE FREE FREE 3 - 5 working days
Spain FREE FREE FREE FREE 3 - 5 working days
Sweden FREE FREE FREE FREE 3 - 5 working days
Switzerland FREE FREE FREE FREE 3 - 5 working days
 

Important Information

Please read the more detailed information about deliveries and taxes for customers outside the UK below.

Delivery details and tracking

When we receive your order, you will be emailed an order confirmation with a unique order ID, showing your order status. Any order status updates will be emailed to you and will be visible in your account (if you have created one). A shipping reference will be sent separately to you for tracking your order.

Please note that the delivery times indicated in the above table are approximate and depend on stock availability of items as well as your exact location within your territory. Deliveries to remote locations or islands may take longer. Please call or email us if you wish to find out the delivery time to your address. All delivery times given are in accordance with the approximate delivery times provided to us by our carriers. Please note we cannot be held responsible for delays caused by carriers. Time of delivery shall not be of the essence in our obligation to fulfil your order.

Our standard deliveries are made on working days between 0800 and 1800 hours local time. We cannot specify exact delivery times, unless a timed delivery is paid for.

If no one is available to accept delivery at the specified address, the package will be returned to the courier's nearest local depot. A card will be left at your address with details to arrange re-delivery of your order or collection from the carrier’s depot.

You must not accept delivery if the item(s) appears damaged on arrival. View further information about damaged items in our terms and conditions.

Do you offer timed and Saturday deliveries?

Yes, we do offer timed deliveries as well as deliveries on a Saturday, but at an additional charge, and only in mainland UK. Please contact us if you require a timed or Saturday delivery as these delivery options are not selectable when you are making your order online.

Please note our standard deliveries are made on working days between 0800 and 1800 hours local time.

We do not offer the option to deliver on a Sunday or a UK bank holiday.

Do you export to the Middle East and Africa?

Yes, we export to customers located in most countries in the Middle East and Africa. Please contact us for further details or a quotation.

Tax information for customers outside the UK

As from 1st January 2021, if you are anywhere outside the UK territory then no UK VAT will be charged. However, please note the authorities of your country may charge local taxes or duties, which will be payable by you, the receiver. Usually, if any local taxes, duties or charges are applicable, either the local authorities or the carriers will contact you prior to releasing / delivering the goods in order to take payment of these taxes, duties or charges from you.

If, for whatever reason, the local authorities or carriers fail to make such charges or obtain payment from you, and instead charge us, NW Systems Group Limited, the owners and operators of this website, then we shall be entitled to claim such charges back from you in the equivalent GBP or Euro amount. Under no circumstance shall NW Systems Group Limited be responsible or liable for the payment of such duties, taxes or charges. The responsibility and liability for payment of such duties, taxes or charges solely lies with you, the receiver.

If the goods on your order are returned to us by the carrier as a result of your refusal to pay for the local taxes, duties or charges then we shall be entitled to charge you for the costs we may occur from the carriers.

Which carriers do you use?

We use a number of mainstream carriers, including DPD, UPS and TNT, depending on your location and the location of the warehouse we are using. If you have a preference for a certain carrier, please indicate so to us at time of ordering and we will attempt to facilitate your request.

Page last updated 18th March 2021