Our Free Set-up Support is limited to our customers, after a recent purchase, to help with initial configuration and set up, to get your system working. The support will not be free ongoingly. For ongoing maintenance and support, and frequent system updates, we offer service level agreements (SLA) bespoke to the requirements of your system and operation. Please contact us to discuss your requirements or for a quotation.
The amount and level of free support provided is solely at our discretion. We are under no obligation, legal or otherwise, to Customers to provide this free support service and may decline a support request at our discretion, at any time, without notice, and without reason. However, we will always act on reasonable terms and good faith and will normally not decline a support request.
This free support service is not available for products not purchased from us.