Customer Service

Please refer to our returns policy.

Please refer to our order cancellation policy.

We can sell and ship to most countries. If you country is not selectable in our checkout or listed on our shipping info page, please contact us and we'll be glad to help.

Yes. Aside from our free setup support, you can buy a bucket of technical support hours and our team will set you up with a support ticket and help you to resolve your problem. Please contact us to purchase technical support.

Support hours can be used for anything (for example, emergency support within working hours, system health checks, remote configuration and more) and do not expire.

Please also consider a fixed-price Service Level Agreement (SLA) and have our experts look after, support and maintain your system to best practice standards. Doing so will free you up and ensure you get the maximum return on your investment.