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Network Webcams blog
Archive for the ‘HOWTO/FAQs’ Category

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Milestone Software Upgrade Plan (SUP) explained

February 10th, 2014 by Frank Crouwel

Milestone Systems LogoThe recent changes to the rules surrounding the Milestone Software Upgrade Plan (SUP) can be somewhat confusing so we thought to clarify it in a succinct post.

First off the SUP is essentially an agreement with Milestone that will give you access to software updates for the duration of the SUP. The software updates tend to be frequent (3 to 4 times a year) and provide you with bug fixes, additional features, ongoing platform compatibility (e.g. Windows updates) and ever widening camera and device support. SUPs are available for 1, 2, 3, 4 and 5 year periods and can be renewed on expiry.

So far so good. However, the way SUPs are sold is different for the different Milestone software products and that’s what makes it confusing and what we are trying to clarify here.

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Useful examples of pixel density in network cameras

October 22nd, 2013 by Kevin Bowyer

We are frequently being asked to give examples of what different pixel densities look like and we’d thought it would be useful to address this FAQ in a visual blog post. So here we go…

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Useful frame rate comparison tool

September 18th, 2013 by Kevin Bowyer

To make it easier to understand the visual differences between frame rate options, we thought we’d share this handy video frame rate comparison tool with you, and make it available as a free download.

The tool allows you to easily visualise different frame rates ranging from 1 fps to 30 fps, and how this appears as video footage, and is ideal for helping you decide which frame rate best suits your requirements.

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How to use the Focus Assistant on Axis IP Cameras

April 23rd, 2013 by Kevin Bowyer

Axis P1343 Focus AssistantA useful, but often overlooked feature on Axis model network cameras P1311/P1343/P1344/P1346/P1347  is the Focus Assistant. Focusing security cameras via the lens levers can be a tricky business and any installer welcomes a neat trick or device that makes this vital step of the installation process easier and more accurate.

Using this tool it is possible to focus the camera accurately without looking at the video image output from the camera, but to adjust the focus and get visual feedback from the camera itself when the view is nearing and has hit that focus sweet spot.

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Using an Axis M3007-P with Axis Camera Station

March 8th, 2013 by Kevin Bowyer

With the recent release of Axis’ 360°/180° hemispheric dome the M3007-P / M3007-PV we’ve been asked a few times how the fisheye dewarping is achieved in Axis Camera Station, the brand’s main video management and recording software. Axis Camera Station does not natively include any de-warping technology so this processing task is left to the camera. First, some background…

See our First Look blog post on the Axis M3007-PV with sample videos.

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HOWTO set azimuth on a Sony SNC-EP550

February 13th, 2013 by Kevin Bowyer

Sony SNC-EP550 azimuth settingA useful and unique feature on Sony’s keenly priced HD PTZ dome the SNC-EP550 is its azimuth, or ‘compass point’ setting. This howto also applies to other PTZ cameras in Sony’s latest range.

Calibrating the camera’s azimuth allows you to display the camera’s compass point orientation on the on-screen display (OSD) via the camera’s ‘superimpose’ setting. This can be especially handy for anyone orienting the view against a map or a set of site drawings.

The process to set azimuth is very simple:

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Top 5 most frequently asked technical questions about network cameras

December 17th, 2012 by Raymond Crawford

Our technical team get asked the same questions a lot and so we’ve let one of them loose on this blog to tell us which ones. Over to Raymond…

We receive many queries on the technical support line here at NW, and of course they do vary widely, from customers looking for advice or technical help, right through to providing support for full security systems installations and integrations.

We do, however, answer certain questions more often than others. In fact, I would say that the majority of technical support questions would fall into a handful of issues.

In this blog I will outline five of the issues we most commonly see and provide a link or a brief guide on each so we here on technical support can spend more time discussing Star Trek!

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How to install Axis Media Control / ActiveX in Internet Explorer

November 14th, 2012 by Kevin Bowyer

As development in IP camera technology progresses most camera manufacturers look to support both a wide range of integration and recording platforms and, in most cases, a wide range of web browsers in order that their cameras can be set up, configured and viewed over the network.

In the case of browsers, inherent limitations still mean that certain functions must be accessible or controlled through a browser add-on – a small plugin, usually downloaded from the camera itself, which extends the capabilities of the browser. Some manufacturers have done away with this in order that their products are supported similarly in all browsers. Some have no full cross-browser support of any kind (products from Taiwanese manufacturer ACTi for instance) and require the use of Internet Explorer and an ActiveX plugin.

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How to license cameras offline in Milestone XProtect

October 18th, 2012 by Kevin Bowyer

In another of our Milestone XProtect series of how to blogs, I’ll take you through how to license new cameras whilst not connected to the Internet.

Why might you want to licence a camera offline?

Any manager of a security system needs to make decisions about how that system is connected to the network. We encounter XProtect-based security systems of all sizes and configurations. Some are connected to the Internet and some are not. XProtect’s mobile server capability would require an online connection, but if you have no need for this feature or tie your network down tightly your XProtect server may be operating offline, and in this case you’ll be licensing cameras offline.

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How to install Milestone XProtect Essential

October 15th, 2012 by Kevin Bowyer

Milestone XProtect Essential screenshot In this HOWTO, I’ll walk you through each step when installing Milestone XProtect Essential; from the initial email provided by our sales team which contains your Software Licence Code (SLC) and .lic license files, applying the license file, through to the point where you have your first camera installed, licensed, online and ready to go.

The process of installation is a bit long-winded (which I’m guessing is the reason you’re reading this in the first place), but you end up with a robust and feature-packed software installation. Put aside half an hour, grab a cuppa, settle in and let’s get started.

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