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COVID-19 Notice from NW Security Group

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Updated 28th May 2020

We have adapted our operation in the light of the coronavirus (COVID-19) to ensure we’ll be able to continue to serve you in a resilient manner. The health and safety of people inside and outside our business is central to this with our risk control measures geared towards the prevention of people falling ill or spreading the virus.

We continue to be largely operational with the latest service updates being as follows.

Fully available

UK deliveries
Customer Services
Hosted and Managed Services
Helpdesk Support
Accounts Administration

Stock availability: the availability of products in our supply chains have been largely unaffected. The vast majority of products are available as normal except for some products in high demand specific to combating the coronavirus spread, such as thermographic cameras.

UK deliveries: our carriers have implemented contactless delivery with drivers observing the 2 metre distance rule. Parcels can also be left in a safe place.

Available depending on your location

On-site engineering activities, including surveys, installation, maintenance and call outs continue to be available in the regions below:

  • North West
  • North Wales
  • Yorkshire
  • Shropshire
  • Staffordshire
  • Derbyshire
  • Nottinghamshire
  • West Midlands

Unfortunately, on-site engineering activities are not currently available outside those areas due to travel restrictions and the risk control measures we have put in place.

Export deliveries are available throughout Europe but please check with us for deliveries to countries outside Europe prior to ordering.

For further information please contact us with your queries.

Most important of all, stay healthy.

Frank Crouwel
Managing Director

Published on March 20th, 2020 by Frank Crouwel

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