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Milestone XProtect and Windows 10 – read this before upgrading

Milestone XProtect and Windows 10With the July 29th deadline for the free Windows 10 upgrade you may well be considering pressing ahead with the upgrade. Windows 10, now that most of the bugs have been worked out, is a welcome improvement in most areas, especially for non-business use.

However, if you are running the Milestone XProtect VMS on a machine that you intend to upgrade, please take a pause and read on.

Important: the only version of Milestone XProtect currently fully supported by Windows 10 is XProtect 2016.

Our support team have encountered a large number of Windows 10 upgrade issues and with the imminent deadline and subsequent likely rush to move to Windows 10, we recommend first ensuring that the continuity of your surveillance footage and the access to them is not compromised.

What this means is that if you are not running XProtect 2016 then after the Windows 10 upgrade your installation of Milestone XProtect, of any flavour, may no longer work correctly.

What can you do? Thankfully, upgrading to XProtect 2016 is simple, provided you have a valid Milestone Care Plus on your Milestone SLC. Just log into your My Milestone account, locate your SLC and click to upgrade. You will receive a new SLC and can download the XProtect 2016 package of your SLC (at the time of writing the current package is 2016 R2 in all cases).

If you don’t have a current Care Plus on your Milestone SLC, or don’t know whether you have or not, please call us on 0151 633 2111 with your SLC and we will be happy to help you upgrade and support you through the process.

Published on July 22nd, 2016 by Kevin Bowyer

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