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Important Warranty Information For All Axis Network Video Customers

AXIS INCREASES WARRANTY COVER FROM 1 TO 3 YEARS

Axis Communications announced on March 15th that it has increased the warranty period on its network video products from 1 to 3 years. The new, three-year hardware warranty applies to purchases made from January 1, 2007 and onwards. It is applicable to all Axis network video products except for the Axis 206 and Axis 207/207W/207MW network Cameras.


The warranty covers defects in workmanship and materials for a period of three years from the date of purchase. During such time, Axis will replace or repair a defective product under warranty at no cost to the customer.

Questions and answers

Do I have to register my product?
No registration is needed to make the new 3-year warranty valid. Axis keeps track of the products that are covered by the new warranty through the serial number.

How can I confirm what warranty is valid for my products?
If the product was bought from NetworkWebcams.com contact us with the order ID issued at time of purchase. If the item was bought elsewhere, contact Axis support (see www.axis.com) and present the serial number or document proving the date of purchase.

What is the warranty for Axis 206 and 207 models, housings and Axis-branded accessories?
It will continue to be 1 year.

What does it mean that the warranty includes products sold after December 31, 2006?
Even though the product doesn’t have the correct warranty statement within the box, the customer can claim the 3-year warranty if the product was purchased after Dec. 31, 2006.

Where do I turn if I have problems with my unit?
If the product was bought from NetworkWebcams.com contact us with the order ID issued at time of purchase. If the item was bought elsewhere go to Axis support on www.axis.com.

I purchased products just before January 1st, 2007. Can my products be covered by the 3-year warranty?
No, you will only have a 1-year warranty.

Will new products have a 1- or 3-year warranty?
It depends on the product. Please check www.axis.com.

See the Axis Press Release.
See all Axis products on www.networkwebcams.co.uk

Published on March 20th, 2007 by Kevin Bowyer

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