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The NW blog
Archive for the ‘FAQ/HOWTO’ Category

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Securing remote access in Milestone XProtect Essential and Express

May 24th, 2017 by Paul Sandford

Milestone XProtect Essential and XProtect Express

Milestone has changed their practice of using a default user and password in their entry-level XProtect products, Essential and Express.

This is in response to a security vulnerability that relates to customers who have enabled remote access via the mobile server on these variants of their video management system (VMS) software.

This issue only affects:

  • XProtect Essential 2.0a to 2017 R1
  • XProtect Express 1.0a to 2017 R1

No versions of Expert or Corporate are affected and none of the Husky NVRs are affected either. Professional and Enterprise (now discontinued) are only affected if they were upgraded from the entry-level products noted above.

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Creating a free to use CCTV system easily with an app and no PC

August 11th, 2016 by Paul Sandford

App-based CCTV ideal for small businesses and home usersIf you’re a small business or home user seeking a simple CCTV solution, you’d probably like to be able to mount your new IP camera in a suitable location, connect it to your network and then use a free app on your mobile phone or tablet to access live video and recordings whilst on the go. That’s it – safeguard your business or home with no complicated set-up and configuration. Some might call this approach “Plug and play”.

Until recently, it’s not been that easy and as a minimum, a PC was still required during the installation of the IP camera. Now it’s possible to do using just a mobile app and although we probably wouldn’t use the phrase “Plug and play”, the solution is certainly very straight forward.

Both Axis and Hikvision support this app-based approach and we’ll outline how to get up and running, weigh up each brand’s offering and consider the limitations.

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HOWTO add your network camera to Internet Explorer’s Compatibility View

April 22nd, 2014 by Kevin Bowyer

Recent changes to Microsoft’s browsers have made viewing and configuring IP cameras that use ActiveX more difficult. Whilst adding a camera into a video recording and management system gets around these issues in some situations (though it’s rare to do this before a camera is even installed in its final location), many prefer and some are required to use a browser to pre-configure cameras for, at the very least, checking the live view and adding IP address settings, but similarly for many other settings as and when necessary.

Let’s take a look at how to set up Internet Explorer to allow ActiveX controls again. This should work for all IP cameras of any brand. If you are logged into your camera in IE and see nothing, this will most likely work for you. [Updated below for Windows 10]

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Milestone Software Upgrade Plan (SUP) explained

February 10th, 2014 by Frank Crouwel

Milestone Systems LogoThe recent changes to the rules surrounding the Milestone Software Upgrade Plan (SUP) can be somewhat confusing so we thought to clarify it in a succinct post.

First off the SUP is essentially an agreement with Milestone that will give you access to software updates for the duration of the SUP. The software updates tend to be frequent (3 to 4 times a year) and provide you with bug fixes, additional features, ongoing platform compatibility (e.g. Windows updates) and ever widening camera and device support. SUPs are available for 1, 2, 3, 4 and 5 year periods and can be renewed on expiry.

So far so good. However, the way SUPs are sold is different for the different Milestone software products and that’s what makes it confusing and what we are trying to clarify here.

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Useful examples of pixel density in network cameras

October 22nd, 2013 by Kevin Bowyer

We are frequently being asked to give examples of what different pixel densities look like and we’d thought it would be useful to address this FAQ in a visual blog post. So here we go…

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Useful frame rate comparison tool

September 18th, 2013 by Kevin Bowyer

Frame rate comparison toolTo make it easier to understand the visual differences between frame rate options, we thought we’d share this handy video frame rate comparison tool with you, and make it available as a free download.

The tool allows you to easily visualise different frame rates ranging from 1 fps to 30 fps, and how this appears as video footage, and is ideal for helping you decide which frame rate best suits your requirements.

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HOWTO use the Focus Assistant on Axis IP Cameras

April 23rd, 2013 by Kevin Bowyer

Axis P1343 Focus AssistantA useful, but often overlooked feature on Axis model network cameras P1311/P1343/P1344/P1346/P1347  is the Focus Assistant. Focusing security cameras via the lens levers can be a tricky business and any installer welcomes a neat trick or device that makes this vital step of the installation process easier and more accurate.

Using this tool it is possible to focus the camera accurately without looking at the video image output from the camera, but to adjust the focus and get visual feedback from the camera itself when the view is nearing and has hit that focus sweet spot.

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Using an Axis M3007-P with Axis Camera Station

March 8th, 2013 by Kevin Bowyer

Axis M3007-P with Axis Camera StationWith the recent release of Axis’ 360°/180° hemispheric dome the M3007-P / M3007-PV we’ve been asked a few times how the fisheye dewarping is achieved in Axis Camera Station, the brand’s main video management and recording software. Axis Camera Station does not natively include any de-warping technology so this processing task is left to the camera. First, some background…

See our First Look blog post on the Axis M3007-PV with sample videos.

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HOWTO set azimuth on a Sony SNC-EP550

February 13th, 2013 by Kevin Bowyer

Sony SNC-EP550 azimuth settingA useful and unique feature on Sony’s keenly priced HD PTZ dome the SNC-EP550 is its azimuth, or ‘compass point’ setting. This howto also applies to other PTZ cameras in Sony’s latest range.

Calibrating the camera’s azimuth allows you to display the camera’s compass point orientation on the on-screen display (OSD) via the camera’s ‘superimpose’ setting. This can be especially handy for anyone orienting the view against a map or a set of site drawings.

The process to set azimuth is very simple:

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Top 5 most frequently asked technical questions about network cameras

December 17th, 2012 by Raymond Crawford

Our technical team get asked the same questions a lot and so we’ve let one of them loose on this blog to tell us which ones. Over to Raymond…

We receive many queries on the technical support line here at NW, and of course they do vary widely, from customers looking for advice or technical help, right through to providing support for full security systems installations and integrations.

We do, however, answer certain questions more often than others. In fact, I would say that the majority of technical support questions would fall into a handful of issues.

In this blog I will outline five of the issues we most commonly see and provide a link or a brief guide on each so we here on technical support can spend more time discussing Star Trek!

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