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The NW blog

Customers say we are excellent!

August 20th, 2015 by Bethanne Pugh

word cloud with customer testimonials

Today, we all use customer reviews to decide whether or not to approach a company with an enquiry. Reviews have become key in everyone’s decision making. It is no different with people who use us for their CCTV requirements. So how do people rate us?

Well, our customer rating has been a ”Five Star – Excellent” for a long time. We work hard to be the best in the market, both in terms of our specialist knowledge in our field and the quality of the products we focus on, as well as the level of service we deliver.

Our ‘Buy with Confidence’ commitment has been in existence since we started in 2004 and this quality assurance has been at the heart of our success ever since.

What is our ‘Buy with Confidence’ commitment?  It is our commitment to our customers that we provide best value through offering reliable, quality products at competitive prices, backed up by independent, expert advice, free of charge post-sale helpdesk support and a high-standard of customer service, whilst providing flexible, value add solutions and services that meet the specific needs of most organisations.

Of course we are happy with the good reputation we’ve built up, but we are always looking for further improvement so that we remain the clear leaders in the IP video technology market and set the benchmark for customer service excellence .

To this effect we have also expanded our team with three new, experienced, quality-driven people this month. This will give us the capacity to continue to give customers personal attention and a level of service you’ll not find in many places.

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